2018 Customer Comments | Home Heating Eugene

"Integrity is doing the right thing even when no one is watching"
C.S. Lewis

Comments from 2018:

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When we finish a project we ask customers to rate us. It helps us get better. Here are comments from those surveys.

You guys rock! From start to finish I felt very confident that my home was in good hands and my needs were being met. Thanks Kevin, Steve, Josh, Gregory and Phil.
Mary T. --Veneta, 12-12-18

I am entirely pleased with the way the entire process has been accomplished. For the first time in 15 years I can enjoy my home on a cold night without building a fire and feel confident I am not adding to our area pollution. Great teamwork!
Irene J. --Veneta, 12-12-18

I had a ductless heat pump installed by this company. Starting with Kevin, the guy that came out and gave me a bid, and all the way through the installation, (which by the way is done with the owner of the company on site and he is involved in the process with his crew) every one of these guys were polite, each one introduced their self, they were considerate, they covered their shoes and put down drop cloths, they were efficient, on time, respectful, and all of this matters when you let 5 guys into your home to do an installation on a rainy day. And to add to that, they know what the heck they're doing and they do it well. They had to put holes in my walls and I didn't even find any sign of sawdust. I highly recommend with 5 stars for Integrity Home Heating and to Kevin, Steve, Josh, Gregory and Phil, you guys rock!
Mary T. --Veneta, 12-11-18

From start to finish, Kevin and his team were professional, polite, efficient, and communicative. I could NOT ask for more.

Kevin and his team were professional, polite, and prompt from start to finish of my job. Kevin acted with respect every time he entered my home to do a walkthrough at the beginning and end of the process of installing a new high-efficiency heater and AC unit. On the day of install Kevin was on-site to ensure that everything went smoothly, and it did. I was impressed with how well-coordinated the install was, with various professional tradesmen working together to get the unit set up within a few hours. At each step of the way I felt comfortable asking dumb questions (which I did) and having the Integrity team in my home. It's rare that a company stands by its namesake so thoroughly, but I would recommend them to anyone in a hot second.
Christopher S. --Eugene, 11-13-18

Kevin was great throughout the process from start to finish. The installation crew did well also. Only recommendation is to call once complete the day of.
Dennis K. --Eugene, 10-27-18

We are so glad that Tim J introduced us to your company. We are so pleased and excited for a reduced monthly bill on our utilities. Great company to deal with. Thank you for your services and we will spread the word.
Janie L. --Springfield, 10-27-18

In our 40+ years, we've built all over the state--and, in all those years we've never had a company like Integrity Home Heating provide us with the very best people to work with, the best installation and service with the best system! Outstanding in every way! Thank you so much!
Craig S. --Coburg, 10-25-18

The name says it all. What a great company to work with. Not only were they friendly, punctual, and knowledgeable, but they were hands down the most affordable out of every bid I received. I have already recommended to several friends and family, and will continue to do so!
Eric S. --Eugene, 9-21-18

We could not be any more satisfied! The entire process from salesman to the installers were very considerate to our needs, and explained the entire process! We love the product so far.
Terri R. --Eugene, 9-15-18

Everyone involved was extremely nice and personable. They answered all of our questions and made it clear that they were available if we had any in the future. They sell a top-rated product and the entire process of installation etc was totally stress-free.
Sylvia W. --Eugene, 9-12-18

Great job from start to finish. Heat isn't going yet due to NWN but all is great and all should work great. Due to the efficiency of the Ruud unit and gas we will be comfortable and save money. Everyone at Integrity was awesome!
Mark R. --Eugene, 8-31-18

Crew showed up on time, did a quality installation in a short period of time.
Cliff G. --Eugene, 8-14-18

Kevin and his crew were fantastic from start to finish. He was very open and honest with his quote, he was the lowest cost of those we considered, and he gave us the best sense of ease with the complexity of the job. His crew were punctual and efficient. They found the most convenient (for us) spot to put the outside A/C unit and were very good about working around the quirky construction in our old home. We'll be hiring Integrity to do our office very soon. Great work and easy process!
Martin H. --Eugene, 7-23-18

Very easy to work with. Kevin was clear in his explanations, patient with our questions, and his crew very efficient. Thank you!
Greg H. --Eugene, 6-29-18

They made a very noticeable effort to work around my schedule, you don't find many companies that are able to be so flexible.
Ben H. --Junction City, 6-26-18

Awesome experience. Ran into Kevin at the fall Lane County Home Show last year. Set appts with several contractors. Kevin with Integrity showed upon time and was the only one who actually offered a real solution to our HVAC issues. He made several trips out before the scheduled work day to make sure all of our questions were answered and we were ready to go. Day of, crew showed up on time, they were professional, cleaned up after themselves, and did exactly what we had discussed. They even put up with me in their way most of the first day while I was repairing my insulation. I got the bill today and it was even Under the "not to exceed bid", I can't say enough about these guys. We are super thrilled with their work and their company I am constantly disappointed by contractors these days. These guys however were great. I'll be calling them when I need a new furnace No question. I'll also be recommending them to anyone I know that needs their trade. Good job guys!
Andrew S. --Fall Creek, 6-15-18

Great service. Everything was what Kevin said it would be. Thank you.
Steve M. --Eugene, 6-11-18

Your company was able to provide the BEST experience we could have ever hoped for! From start to finish everyone was professional, incredible, knowledgeable and your prices were competitive. We will recommend you to everyone we know. Thank you for excellent service!
Beverly B. --Cottage Grove, 6-5-18

The easiest and most knowledgeable people to work with. Excellent customer service.
Robin P. --Eugene, 5-25-18

Very clean and professional during the installation.
Bob H. --Florence, 4-12-18

Thank you for making my house so comfortable. I'm very impressed with your company. You took a lot of trouble to assess my needs, recommended a system that is appropriate for my house (according to EWEB), were very pleasant to work with, and left absolutely no mess behind.
Linda S. --Eugene, 3-30-18

Thank you for everything!
Charlotte E. --Springfield, 3-28-18

We really appreciated the great customer service and responsiveness from both Kevin and Steve. The team worked quickly to get our pump installed.
Jared P. --Eugene, 2-16-18

Kevin was very helpful in making the decision to install a ductless unit and with his product knowledge, ability to clearly explain the process and pleasant demeanor, made it easy to decide to use Integrity. Thank you!
Mike M. --Eugene, 1-25-18

We were very pleased from start to finish with the installation.
Vicki A. --Eugene, 1-20-18

I appreciated Kevin's attention to detail with all aspects of the job. He walked me through the installation plan for our home, guided us through the rebate and tax credit paperwork, and answered all my questions.

Steve did a great job leading the installation team. They got here to begin the job on time, communicated with me throughout, answered my questions and were so professional.

I would gladly recommend Integrity Home Heating!
Debbie K. --Eugene, 1-4-18

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