2020 Customer Comments | Home Heating Eugene

"Integrity is doing the right thing even when no one is watching"
C.S. Lewis

Comments from 2020:

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When we finish a project we ask customers to rate us. It helps us get better. Here are comments from those surveys.

Of the three bids we received, Integrity’s was the most detailed and complete. Total professionalism from bid to clean up. Kevin, owner/operator, was involved from the start to finish. On site for installation, not just the sale.
Paul C. --Florence, 11-18-20

To Kevin and crew, wonderful job. I hope I can find someone to recommend your service.
Jean W. --Eugene, 11-10-20

Integrity Home Heating was really great at explaining everything, answering all my questions, and working with me on the installation location etc. Plus everyone I dealt with was super friendly and nice. --Kevin, Congrats on buying the company. I know you will do great! Blessing and good luck. I’ll recommend you guys every chance I get, (and already have).
Matt W. --Springfield, 10-30-20

Any and all questions I had were answered promptly and I could tell your team is very educated and are very skilled at your trade. I was happy to not get a, “I’m not sure” or “Let me get back to you on that” response.
Scott K. --Springfield, 10-24-20

Kevin was awesome, walking us through the myriad of options to our new heat pump system. He made us feel like we were his only customers and his top priority, all while he was going through the purchase process of buying Integrity. Two thumbs up! Would definitely recommend!
Jerry G. --Walterville, 10-22-20

Thanks Kevin! You are very good at your job-head and shoulders above the competition here in Florence! Both of your installers were great too, they were very professional and showed great attention to details and quality workmanship! Very much appreciated!
Britt D. --Florence, 10-13-20

1. The installers were: Conscientious, friendly, helpful, on time, hardworking and well mannered.

2. It’s a good feeling when the owner of the company oversees the project.

3. I really appreciated the time and effort that was taken to explain systems, mechanics and limitations.

4. His electrical contractor (JB Electric) was helpful and caring.

5. I was in good hands.
Radha M. --Eugene, 10-12-20

Very happy. Will recommend highly.
Bria C. --Veneta, 9-11-20

Best decision ever to have them install and not do myself. Everything looked super clean and professional!
Adam P. --Eugene, 8-31-20

From start to finish the entire staff/crew of Integrity were great. I highly recommend each and every one of them.
Janine B. --Eugene, 8-28-20

The Integrity of a crew/team is a direct reflection of the owners/management. This was a wonderful team to work with, COVID is hard on all of us. Your team made us feel so respected in our home. We have a long term care facility. Your team were all rock stars when it came to the safety of our elders. Thank you-you are doing it all right.
Bill M. --Veneta, 8-26-20

Integrity and Kevin, came highly recommended to us. He and the other employees were courteous, professional and efficient! Very thorough and thoughtful, truly professional.
Carla A. --Junction City, 7-30-20

The crew was qualified, organized and friendly. We were very comfortable in our home when they were here. Appreciated being able to call Kevin at any time. Always answered phone or immediate call back.
Lana C. –Eugene, 7-27-20

Thank you! Guys, great job! Keep up the good work.
Oswal P. --Eugene, 6-12-20

Sorry for the delay in responding. This was one of the best experiences I’ve ever had working with a contractor. Kevin was friendly, professional and effective communicator. Thank you. The heating is great. I’m finally warm.
Megan A. --Eugene, 4-20-20

What a crew! We are really enjoying our comfortable home, thanks to the Integrity crew! Have and will continue to recommend you guys to anyone I know.
Eric F. --Eugene, 4-12-20

Never been more happy with the service of Integrity Home Heating. Total perfection at their job. Kevin explained everything. Very, very good company to work with. Wish I would have known about them sooner. Would recommend them to everyone.
Chris B. --Eugene, 2-28-20

Everything was done in a very professional manner.
John A. --Florence, 2-7-20

The whole crew was friendly, respectful and communicated well. Kevin did an excellent job of explaining the process and followed through with what he said. I’m very pleased with my new system.
Brian A. --Eugene, 1-20-20

Salesman and team, very professional. One issue; holes in safety board were not sealed after board was removed. It was a very late installation and was overlooked.
Don R. --Florence, 1-8-20

Special recognition for Kevin Usher.
Valerie B. --Eugene, 1-2-20

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