When we finish a project we ask customers to rate us. It helps us get better. Here are comments from those surveys.
I had a ductless Heat pump system installed by this company. Starting with Kevin, the guy that came out and gave me a bid, and all the way through the installation, (which by the way is done with the owner of the company on site and he is involved in the process with his crew) every one of these guys were polite, each one introduced their self, they were considerate, they covered their shoes and put down drop cloths, they were efficient, on time, respectful, and all of this matters when you let 5 guys into your home to do an installation on a rainy day. And to add to that, they know what the heck they're doing and they do it well. They had to put holes in my walls and I didn't even find any sign of sawdust. I highly recommend with 5 stars for Integrity Home heating and to Kevin, Steve, Josh, Gregory, and Phil, you guys Rock!
Mary T.--Veneta, 12-11-18
Kevin and his team were professional, polite, and prompt from start to finish of my job. Kevin acted with respect every time he entered my home to do a walkthrough at the beginning and end of the process of installing a new high-efficiency heater and AC unit. On the day of install Kevin was on-site to ensure that everything went smoothly, and it did. I was impressed with how well-coordinated the install was, with various professional tradesmen working together to get the unit set up within a few hours. At each step of the way I felt comfortable asking dumb questions (which I did) and having the Integrity team in my home. It’s rare that a company stands by it’s namesake so thoroughly, but I would recommend them to anyone in a hot second.
Christopher S.--Veneta, 11-13-18
The name says it all. What a great company to work with. Not only were they friendly, punctual, and knowledgeable, but they were hands down the most affordable out of every bid I received. I have already recommended to several friends and family, and will continue to do so!
Eric S.--Veneta, 9-21-18
Kevin and his crew were fantastic from start to finish. He was very open and honest with his quote, he was the lowest cost of those we considered, and he gave us the best sense of ease with the complexity of the job. His crew were punctual and efficient. They found the most convenient (for us) spot to put the outside A/C unit and were very good about working around all of the quirky construction in our old home. We'll be hiring Integrity to do our office very soon. Great work and easy process!
Martin H.--Veneta, 7-23-18
Awesome experience. Ran into Kevin at the fall Lane County Home Show last year. Set appts with several contractors. Kevin with Integrity showed up on time and was the only one who actually offered a real solution to our HVAC issues. He made several trips out before the scheduled work day to make sure all of our questions were answered and we were ready to go. Day of, crew showed up on time, they were professional, cleaned up after themselves, and did exactly what we had discussed. They even put up with me in their way most of the first day while I was repairing my insulation. I got the bill today and it was even Under the “not to exceed bid”. I can’t say enough about these guys. We are super thrilled with their work and their company. I am constantly disappointed by contractors these days. These guys however were great. I’ll be calling them when I need a new furnace. No question. I’ll also be recommending them to anyone I know that needs their trade. Good job guys!
Andrew S.--Veneta, 6-15-18
Very clean and professional during the installation.
Bob H.--Florence, 4-12-18
Thank you for making my house so comfortable. I'm very impressed with your company. You took a lot of trouble to assess my needs, recommended a system that is appropriate for my house (according to EWEB), were very pleasant to work with, and left absolutely no mess behind.
Linda S.--Eugene, 3-30-18
Kevin was very helpful in making the decision to install a ductless unit and with his product knowledge, ability to clearly explain the process and pleasant demeanor, made it easy to decide to use Integrity. Thank you!
Mike M. --Eugene, 1-25-18
We were very pleased from start to finish with the installation.
Vicki A. --Eugene, 1-20-18
I appreciated Kevin's attention to detail with all aspects of the job. He walked me through the installation plan for our home, guided us through the rebate and tax credit paperwork, and answered all my questions. Steve did a great job leading the installation team. They got here to begin the job on time, communicated with me throughout, answered my questions and were so professional. I would gladly recommend Integrity Home Heating!
Debbie K. --Eugene, 1-4-18
Thank you for being so attentive Kevin (and everyone else)! It is so rare to feel like you can trust in the quality and competency of products/people anymore. Such a treat to be taken care of by you guys! Thank you! I would definitely recommend.
Meica M. --Eugene, 12-23-17
Your team was amazing. They were clear and personable and worked together like machines. Thank you very much for bringing heat to our home.
Emily F. --Eugene, 12-12-17
Exceptional process. Clean and polite crew, experienced installation and knowledgeable sales.
This is the way a company should operate.
Great "WOW" service.
Walt B. --Eugene, 11-22-17
You people at Integrity are so nice and friendly, loved that!
Diana M. --Eugene, 11-22-17
Aimee V. --Eugene, 11-14-17
Everyone was awesome. This was one of the best companies I have ever worked with.
Jim M. --Eugene, 10-23-17
Incredible communication and follow through on multiple projects. Will never want to take my business anywhere else. Thank you!
Garrett V. --Eugene, 10-3-17
Kevin is great!
Sandy A. --Eugene, 9-25-17
I have already told family and friends about your work. Very satisfied.
Beau B. --Eugene, 9-21-17
Loved having all of you guys in our home. Great family of workers! You know your trade and were willing to take the time to teach us about the products and process of installation. Thank you for the upgrade on air quality in our home!
Jennifer P. --Eugene, 9-17-17
Very courteous service. All phases of the project were clearly communicated.
Russell E. --Eugene, 9-2-17
Kevin and his crew are very professional and efficient. You get a high value system at a competitive price. Very pleased!
Donna H. --Noti, 8-21-17
Thank you so much, great service.
Blaine R. --Eugene, 7-27-17
This is the third time Kevin and Steve have installed for us, and our fourth Daikin ductless (we move a lot!) It's such a pleasure working with them, we'd never use any other company for a heat pump!
Michele P. --Eugene, 7-23-17
Professional--efficient--reliable--very easy to work with.
All I had to do was write the check, they took care of everything else, from permits to rebate paperwork and tax credit documents.
Michele P. --Eugene, 7-10-17
Seah B. --Eugene, 6-15-17
You guys were great. Thank you!
FAST--EFFICIENT--QUALITY SERVICE AND PRODUCT
Mary H. --Elmira, 4-26-17
Very nice job guys! Cool to have the owner here to make big decisions as to ways to improve the system as it was being built. Nice working with you all.
Craig A. --Springfield, 2-28-17